Refund policy

Rights of Withdrawal (3-Day Return Policy)
Customers have the right to withdraw from their purchase and return any eligible item within 3 days of receiving it. To exercise this right, the item must be returned in its original condition, unused, and with all packaging, tags, and accessories included. Customers must notify us at morjulandco@gmail.com of their decision to return the item within the 3-day period. Once the return is received and inspected, a refund will be issued to the original payment method. Please note that return shipping costs may apply unless the return is the result of an error on our part or a defective item.

We have a 3-day return policy, which means you have 3 days after delivery company marked your item as delivered, to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at morjulandco@gmail.com Please note that returns will need to be sent to the following address: 610 S Broadway Suite 401 Los Angeles 90014.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at morjulandco@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Warranty Policy

What Is Covered

DonsJewels provides a limited service warranty for a period of two (2) years from the original date of purchase, exclusively to the original purchaser and for U.S.-based customers only. This warranty covers mechanical defects in the internal movement of the watch, as determined by DonsJewels’ certified technicians. If a covered mechanical issue arises within this period, DonsJewels will, at its sole discretion, repair or replace the affected internal components free of charge.

This warranty is non-transferable and applies only to the original purchaser as indicated on the invoice.

Please note: Shipping costs to and from DonsJewels are the responsibility of the customer. Warranty service must be conducted at our authorized service facility. We are not responsible for loss or damage during transit.

What Is Not Covered / What Will Void the Warranty

This limited warranty is strictly limited to internal mechanical defects. The following are excluded from coverage and will void the warranty:

Unauthorized Repairs or Modifications: Any repair, alteration, or service performed by a third party not expressly authorized in writing by WatchGuys will render this warranty null and void.
External Damage: Damage caused by accidents, abuse, or misuse, including but not limited to impacts, crushing, dents, scratches, cracked or broken crystals, and water damage.
Quartz Watches: Quartz movement watches are not covered under this limited warranty.
Vintage Watches: Watches classified as vintage are excluded from warranty coverage.
Loss, Theft, or Misplacement: This warranty does not cover stolen, lost, or misplaced watches under any circumstances.
Improper Use: Damage caused by exposure to extreme environments or improper handling.
Timekeeping Variations: Mechanical watches may gain or lose time within accepted tolerances. Minor deviations in accuracy do not constitute a defect and are not covered under this warranty.
Vintage Watches: Watches classified as vintage and/ or neo-vintage are excluded from warranty coverage.

Donsjewels is an independent watch dealer and is not an authorized retailer for any of the brands we carry, including Rolex, Omega, Audemars Piguet, or others. All warranties offered are those of DonsJewels only. The respective watch brands are under no obligation to honor or service watches sold by DonsJewels.

Warranty Process - How It Works

In the event of a warranty claim, the repair process will be conducted at the DonsJewels headquarters in Los Angeles, California, by our skilled in-house watchmakers. To initiate a warranty claim, please contact us in advance

by email to obtain written approval for the repair. We will not be responsible for any watches sent in for repair without prior written approval, or watches that may be lost in the mail.

Contact DonsJewels: Reach out to us via phone at (213) 502-5151 or emIl to initiate your warranty claim.
Repair Approval: Wait for written approval from DonsJewels before proceeding to mailing in your watch or bringing it to our store.
Mail Your Watch: Upon receiving approval, safely mail your watch to our headquarters or bring it to our store in Downtown Los Angeles.
Watch Repaired & Return: Our in-house watchmakers will diligently repair your watch. Once completed, we will mail the watch back to you.

At DonsJelewa, your satisfaction is our primary goal, and our 2-year warranty reflects our dedication to ensuring you enjoy your watch for years to come. We appreciate your trust in us and look forward to serving your pre-owned luxury watch needs.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at morjulandco@gmail.com